Goal

The goal of our Communications Division is to keep our residents and officers safe and assist them to the best of our ability.

Who We Are

Our center is made up of a Communications Supervisor and Telecommunications Operators, better known to the public as dispatchers.

What We Do

• Responsible for identifying, dispatching, and supporting emergency response calls for service
• Handle all Henderson 911 (including text to 9-1-1) and non-emergency calls
• Dispatch numerous agency responders, including:
  • Henderson Animal Control (after normal business hours)
  • Henderson Fire Department
  • Henderson Police Department
• Answer and transfer all medical emergencies to UT Health EMS
• Coordinate emergency communications during disasters and other critical situations
• Activate severe weather warning system during hazardous weather
• Activate CodeRed emergency warning system
• Provide Public Education to the City of Henderson residents, schools/child care facilities, nursing homes, and businesses
• Handle all after hours emergencies for the City of Henderson, including:
  • Street Department 
  • Parks Department
  • Water Department
  • Texas Department of Transportation