Utility Billing

Utility Billing has been permanently relocated to New City Hall located at 300 West Main Street in the ground floor lobby.  


Running water from faucet with text Utility Billing


New Accounts

All requests to connect, disconnect or transfer service must be in writing on the specified form. The Utility Billing division cannot accept any requests for new service over the phone. 

  • Apply for New Service Connection online

 Click here to apply for new service online.  Applications and can also be picked in person or through the drive through located at 404 W. Main., Henderson, TX 75652. Deposits can be dropped off at the Night Dropbox located past the drive-through window at the Thomas Ward Annex or in person! 

  1. Make a Payment: There are multiple ways to make a payment for your utilities.
    • Option 1: Over the Phone Payment Call in payment to our Utility Billing office at (903) 657-6551. Please have your account number or address ready with payment information for over the phone payment.
    • Option 2: Night Dropbox Drop payment off at the Night Dropbox located past the drive-through window at the Thomas Ward Annex!
    • Option 3: Mail Payment Mail payment to 404 W. Main St., Henderson, TX 75652. Please insure your account number and/or physical address where service is connected is included when mailing in payment.
    • Option 4: Online Payment Portal Register your utility account with our online payment portal! To register, you will need your ACCOUNT NUMBER and the LAST PAYMENT MADE ON YOUR ACCOUNT. Click here to be directed to that site. *You can also set up ACH (automatic checking draft) through this portal! Click here for a step by step guide on registering your account.
      • There is a $1.25 convenience charge for this service.
    • Option 5: Pay by Phone (Automated System) We now offer the option to call in payment utilizing our automated system! Simply call 1-866-306-8185. The best part? No waiting!
      • There is a $1.25 convenience charge for this service.
    • Option 6: Pay in Person You can pay in person at the Thomas Ward Annex Building. Mask are recommended with a limited number of people allowed in the building at one time.
  2. For questions regarding the contracted solid waste services with Waste Connections, please call 903-986-5324 to be connected directly to their customer service department.