Utility Billing

Utility Billing has been permanently relocated to New City Hall 

located at 300 West Main Street in the ground floor lobby.  


Running water from faucet with text Utility Billing


New Accounts

All requests to connect, disconnect or transfer service must be in writing on the specified form. The Utility Billing division cannot accept any requests for new service over the phone. 

  •  Click here to apply for new service online.  
  • Applications may also be picked-up at New City Hall, in the Ground Floor Lobby, at 300 W. Main, Henderson, TX 75652. 
  • Deposits may be dropped off at New City Hall, in the Ground Floor Lobby, at 300 W. Main, Henderson, TX 75652, or placed inside the Night Dropbox located past the drive-through window at Thomas Ward Annex, located at 400 W. Main, Henderson, TX 75652. 


Make a Payment

There are multiple ways to make a payment for your utilities:

  • Option 1: Over the Phone Payment | Call in payments to our Utility Billing office at (903) 657-6551. Please have your account number or address ready with payment information for over the phone payment.
  • Option 2: Night Dropbox | Place payments inside the Night Dropbox located past the drive-through window at the Thomas Ward Annex.
  • Option 3: Mail Payment | Mail payment to 404 W. Main St., Henderson, TX 75652. Please ensure your account number and/or physical address where service is connected are included when mailing payments.
  • Option 4: Online Payment Portal | Register utility accounts with our online payment portal. 
    • To register, you will need your ACCOUNT NUMBER and the LAST PAYMENT AMOUNT MADE ON YOUR ACCOUNT. 
    • Click here to be directed to online payment portal. 
    • You can also set up ACH (automatic checking draft). Click here for a step-by-step guide to registering your account.
    • A $2.00 convenience fee is charged for this service.
  • Option 5: Pay by Phone (Automated System) We now offer the option to make payments using our automated telephone system. 
    • Simply call 1-866-306-8185.
    • A $2.00 convenience fee is charged for this service.
  • Option 6: Pay in Person You may pay in person at New City Hall, in the Ground Floor Lobby, at 300 W. Main, Henderson, TX 75652.  


For questions regarding contracted solid waste services, please call Republic Services at (903) 986-5324 to be connected directly to their Customer Service Department.